5 Questions to Ask Your New Massage Clients

September 27, 2022

The massage experience begins before your client even lies on the massage bed. Getting to know your clients, what they are looking for, and learning more about their medical or clinical history, is critical to your client’s success and future treatment. When your client is booking an appointment, make sure you let them know that you will be conducting a pre-massage interview along with their intake form, so they feel prepared to share their reasoning for their session and their pain points.


Five questions to ask new clients:

1. Have you ever had a professional massage before?

If the answer was “yes,” follow up by asking, “Was there anything about this experience that I should know?”

By understanding your client’s past experiences with massage, it will help you better gauge their needs for the current session.  


2. Are you experiencing pain? Where?

If your client is experiencing pain, ask them to physically point out where their pain is from and describe how it feels.  

You want to make sure you are navigating their massage experience with ultimate care. If your client is in pain, it is important to know the location and origin of the pain. If it is a muscular issue, they may be willing to let you try and work it out. Remind them to let you know during the session if something is painful or bothering them.


3. What do you do for a living?

Asking your client this will help determine if you should focus on a specific part of their body.  Typically, those who sit at a desk from 9-5 will want to work on upper body pain points and often on their back as this is where they experience stress throughout the day. If your client is a contractor or pursuing a labor-intensive position, chances are they have more pain points throughout their body.


4. Are you currently seeing any other practitioners for pain relief?

It is important to know if your client is seeking alternate avenues of healing when it comes to providing them care as well as potentially coming up with a treatment plan. 

Some examples of pain relief practitioners they may be working with are: Acupuncturists, Physical Therapists, and Chiropractors.


5. Are you practicing any at-home methods for pain relief?  

After providing your client with a massage, you will be able to give them insight into how they should take care of their pain points at home and create a treatment plan. Providing your client with advice on self-massages, helpful exercises, and hot and cold compresses, will allow your client to heal correctly with your help!


Asking the right questions can bring better results, personalize treatment care, and improve client retention. Your client is seeking assistance in their pain management and overall wellness, so showing them that you genuinely want to understand them and their medical history will allow them to feel more comfortable in your care.